At Herb Slim, we are committed to delivering your order quickly and securely across Pakistan. Please read our Shipping & Delivery Policy below.
Order Processing
- Orders are processed within 24 hours after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order has been dispatched, you will receive a confirmation message with your shipment details.
Delivery Time
We deliver nationwide across Pakistan.
| Location | Estimated Delivery Time |
|---|---|
| Major Cities | 2–4 Business Days |
| Other Cities & Towns | 3–6 Business Days |
| Remote Areas | 5–8 Business Days |
Delivery times are estimates and may vary due to weather conditions, courier delays, or public holidays.
Shipping Charges
- Free Shipping may be available during promotional campaigns.
- Standard shipping charges (if applicable) will be displayed during checkout before payment.
Cash on Delivery (COD)
We currently offer Cash on Delivery (COD) across most locations in Pakistan.
Please ensure someone is available at the delivery address to receive and pay for the order.
Order Tracking
Once your order has been shipped, our team will provide tracking details via WhatsApp or SMS whenever available.
Failed Deliveries
A delivery may be delayed or returned if:
- Incorrect address was provided.
- Customer is unavailable.
- Phone number is unreachable.
- Order is refused upon delivery.
If your parcel is returned to us, our support team will contact you to arrange redelivery.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Include:
- Your Order Number
- Photos of the product
- Photos of the package (if damaged)
Our support team will review your request and provide an appropriate solution.
Delivery Delays
Although we strive to deliver every order on time, delays may occur due to:
- Severe weather
- Public holidays
- Courier service disruptions
- Remote delivery locations
- Unexpected operational issues
We appreciate your patience and understanding.
Contact Us
If you have any questions regarding shipping or delivery, we're happy to help.
Customer Support
Phone / WhatsApp: 0306-2444818
Email: Support@herbslim.store
Address: Site Industrial Area, Pakistan
Customer Support Hours
Monday – Saturday
10:00 AM – 7:00 PM (Pakistan Standard Time